Introduction
Dusk Adventures ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit enquiry forms or contact forms
- Register for our programmes
- Subscribe to our communications
- Communicate with us via email
This may include:
- Name and contact details (email address, postal address)
- Information about your child (age, educational level)
- Programme preferences and enquiry details
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process programme registrations and manage your child's participation
- Send relevant programme updates and educational resources
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and ensure security
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist with website hosting, payment processing, email delivery, and other operational services
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with any merger, sale of company assets, or acquisition
All third-party service providers are required to maintain appropriate security measures and use your data only as instructed.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Enquiry information: Retained for 2 years from last contact
- Programme participant data: Retained for 7 years after programme completion for safeguarding and educational records
- Financial records: Retained for 7 years as required by UK tax law
Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we restrict processing of your personal data
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]
Children's Privacy
Our services are directed at children and young people under 18, but we collect information from parents or guardians, not directly from minors. We do not knowingly collect personal information directly from children without parental consent.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
Cookies
Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 47 Wellington Street, Leeds LS1 4HN, United Kingdom
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: dusk-adventures.com
Helpline: 0303 123 1113